Financial Services Leaders Reflect on Challenges at Diebold Nixdorf Intersect Las Vegas | Diebold Nixdorf Intersection 2022

Delegates to Intersect Las Vegas spent three days hearing reports on macroeconomic trends, consumer banking research, demographic trends, banking technology updates and more.

Octavio Marquez welcomes Intersect attendees to Las Vegas.

More than 200 financial services executives gathered at Caesars Palace in Las Vegas last week for the first in-person meeting Diebold Nixdorf Intersect Fintech conference since 2019, where they met business leaders and reflected on the many challenges of today’s banking environment.

Dominant themes throughout the conference included growing consumer preference for digital banking, the growth of cashless transactions, and the expansion of cash deposits and withdrawals driving the need for cash recyclers.

Justin and Stephanie Robson introduce ATM services to attendees at the ATA Services Expo.

Attendees, who hailed from the United States, Latin America, Mexico and Poland, spent three days listening to reports on macroeconomic trends, consumer banking research, demographic trends, technology updates banking and more.

“We live in very exciting times in the banking industry,” said Octavio Marquez, who was named chairman and chief executive in March of this year, during a welcome presentation.

Marty Floerchinger and James Halski showcase ATM design products at the TMS Design booth.

“I think the change we’ve seen over the past two years has only accelerated what was already an impending trend; more digital touchpoints transforming the footprint of the branch we have to bring new services, introducing new payment channels into the ecosystem and making it all seamless for our customers,” said Marquez.

Diebold Nixdorf’s Mark Elson demonstrates the security features of a DS Series ATM.

Since the last meeting in 2019, “It’s clear that our life has started to change dramatically,” Marquez said. “But as the pandemic progressed, we also started to see that we could do business. Banks played a key role in ensuring that the economy continued. To your credit, you all found ways to continue to serve your customers, change the way your agency has operated, by deploying more self-service, [or] invest more in digital capability.

Heather Brown presents an LED display at the Sterling ATM display.

“We have also been fortunate to be named one of the world’s essential service providers so that we can continue to provide our services to all of you,” he said.

The next challenge was the Russia/Ukraine war, putting new pressures on the global supply chain. Then, unexpectedly, inflation began to soar, followed by severe labor shortages.

On the plus side, the DN series was probably the most successful product launch in the company’s history, Marquez said. The company has orders to deliver more than 50,000 ATMs over the next year, the largest financial backlog the company has had.

He was also delighted to introduce Joe Myers, who replaced him in August as executive vice president for global banking. Myers joins the company from Elavon, a wholly owned subsidiary of US Bank and a payment processing provider, where he served as chief revenue officer and president for North America.

Throughout the event, attendees were also able to hear how colleagues in banking are overcoming challenges through panel presentations and sponsor presentations by Diebold Nixdorf’s partner companies.

Photos: Networld Media Group.

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